NBC Strategic Plan • Mission, Core Values, Goals

Mission

The NBC’s mission is to provide quality services and efficient solutions to meet customer business needs through our most important asset – our people.

Vision

To be the preferred Shared Services Provider of business management services.

Core Values

We encourage an environment of innovation, where integrity, accountability, teamwork and customer value are fostered.

• Integrity: doing the right thing
• Accountability: demonstrating that we did what we said we would do
• Customer Value: providing results that matter to our clients
• Innovation: leveraging advances in business practices and technology to achieve our goals
• Teamwork: working collaboratively with all stakeholders

Strategic Goals and Objectives

1. Achieve Customer Service Excellence
   • Establish partnerships with customers
   • Maintain service level agreement measures
   • Deliver on-time and within cost commitments
2. Maintain & Modernize Financial and Business Management Practices
   • Maintain auditable financial records
   • Ensure accurate cost and revenue allocations
   • Report financial information in a timely manner
   • Hold managers fiscally accountable
3. Optimize Operational Performance
   • Maximize customer value by delivering services in the most economical manner
   • Promote efficiency and productivity
   • Enhance effectiveness of services by leveraging best practices
   • Seek partnerships
4. Develop and Sustain a World Class Organization
   • Recruit, retain and develop workforce
   • Provide workplace that is productive and challenging
   • Promote communication and collaboration