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NBC Profile |
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NBC PROFILE - SUMMER 2005
Human Resources Line of Business |
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The NBC has just been selected as one of five Federal HR Shared Service Centers (SSCs) by the OPM. The NBC has been a shared service center for Federal agencies for over 25 years and provides all of the initial "core" HR services required by the OPM, which include personnel action processing, payroll, benefits administration, time and attendance reporting options, and labor cost reporting. Therefore, the NBC is well positioned to meet the Administration's objectives for further consolidating HR functions in a timely, efficient, and cost-effective manner.
The yearlong selection process included a comprehensive review of the NBC's Strategic Business Plan, capabilities, experience, and customer service. In the spring of 2004, the OPM kicked off its HR LoB initiative. Its vision for this initiative is to achieve: Government-wide, modern, cost-effective, standardized, and interoperable HR solutions providing common, core functionality to support the strategic management of human capital.
That spring, the OPM established the HR LoB Task Force to lead and manage the initiative and three working groups. These groups defined a target architecture, a concept of operations for a common solution, and an FY 2006 Business Case. Through workshops held with agencies, the OPM validated the target business processes and published an HR LoB Business Reference Model.
The common solution developed by the task force took a phased approach to delivering HR services through SSCs that will be CoEs. The decision to establish HR CoEs was based on the results of a Request for Information the OPM submitted to both the private and public sectors, asking for input into future solutions for the HR LoB Enterprise Architecture. These CoEs will provide back-office HR services to multiple agencies. While the common solution ultimately envisions Federal and commercial centers, the initial set of SSCs were from among Federal agencies.
The competitive selection process for the CoEs began with an invitation for interested agencies to submit an FY 2006 Capital Planning Exhibit 300 for the resources needed to support the HR LoB initiative. This was to ensure that the candidates were qualified from a budget standpoint. The results of that validation process were announced as part of the submission of the President's FY 2006 Budget.
To make final selections, the OPM conducted a rigorous qualification and selection process with the assistance of employees from the agencies participating in the HR LoB Task Force. The finalists were invited in May 2005 to submit a response to a Request for Supplementation. These responses were evaluated by a technical panel and an advisory board. The technical panel evaluated the technical merits of each candidate agency and the advisory board evaluated the comparative strengths of each agency. The advisory board made recommendations to the director of the OPM, who made the final selections. The OPM announced these selections in August.
Last fall, the NBC initiated strategic and operational steps to better position it to satisfy the current and future requirements of its HR LoB. The NBC established an Executive Steering Committee to guide the NBC's participation in the HR LoB initiative. Its first step was to develop an HR LoB vision statement and supporting strategic goals, as follows:
Vision Statement
The NBC will be recognized as the world-class center of excellence and the preferred solution provider of choice in the Federal HR marketplace.
Strategic Goals
- The NBC will be customer-oriented, innovative, agile, and flexible in its support of the HR LoB-able to rapidly respond to industry and governmental trends and to changing customer requirements.
- The NBC will provide modern, high-quality, cost-effective solutions that optimize Federal HR business processes and support the DOI's and the OPM's strategic HR goals.
- The NBC will expand its HR services and systems to provide the full range of HR functions, building on its world-class, high-quality payroll services.
- The NBC staff supporting the HR LoB will demonstrate expertise in both private and public HR sector trends and best practices.
- The NBC's HR solutions will allow customers the freedom to choose whichever combination of HR services and systems that best meets their needs.
The NBC staff, working with a major contractor, developed a Business Case for the HR LoB expansion that provided an analysis of how to best serve current and potential clients with its existing and new HR services and its information technology (IT) support for these services. This analysis included input from NBC customers and market studies, and it explored two alternative approaches to providing the IT support. These approaches are an Enterprise Resource Planning (ERP) strategy (i.e., a single-vendor software suite that supports all HR functions) or a Federated System of best-of-breed components that would be integrated into an overall system using enterprise integration software in a Service-Oriented Architecture. The Business Case recommended the Federated System approach.
The Business Case was presented in April 2005 to the NBC Executive Steering Committee, who agreed with the recommendation. The NBC prepared a Strategic Business Plan to accomplish the Committee's decision.
Through implementation of its Business Plan, the NBC will expand its HR offerings beyond the core currently provided. The expanded offerings will include recruitment and hiring, performance management, position classification management, as well as systems for other HR areas. These solutions will be integrated through an NBC portal and enterprise service bus.
The NBC looks forward to serving its customers by providing modern, cost-effective, standardized, and interoperable HR solutions that support these customers and the Strategic Management of Human Capital, which is one of the elements of the President's Management Agenda.
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