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NBC Profile |
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NBC PROFILE - SUMMER 2005
NBC Develops Five-Year Strategic Plan |
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In order to succeed in the future and achieve the goals of both the Department and the NBC, it is crucial that a roadmap or strategic plan be produced with ambitious, but realistic goals and measurable performance targets.
By Joe Nassar
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The NBC five-year strategic plan takes a comprehensive perspective, driven by LOB products and services and the cross-cutting initiatives that promise differentiation of service quality, in its goals and objectives. Equally important is that the focus of all activities is on results - with meaningful and measurable performance metrics.
The premise of the NBC Strategic Plan is that it is in concert and compliance with both the President's Management Agenda (PMA) and the strategic goals of the DOI. The PMA outlines five inter-related elements (or Scorecards) that cut across the entire Federal Government as the focus for necessary management improvements. These elements are: 1) Competitive Sourcing, 2) Improved Financial Performance, 3) Budget and Performance Integration, 4) Expanded eGov and 5) Strategic Management of Human Capital.
The NBC has linked its strategic direction to the PMA by aligning its own mission, vision, and goals to the objectives of the PMA. The NBC's mission To Provide Quality Services and Efficient Solutions to Meet Customer Business Needs Through its Most Important Asset - its People champions the PMA's vision by directly supporting its five inter-related elements.
In addition to an alignment with the PMA, the NBC's mission and strategic direction also links to and supports the DOI's mission - To protect and manage the Nation's natural resources and cultural heritage; provide scientific and other information about those resources; and honor the responsibilities and commitments to American Indians, Alaska Natives, and affiliated island communities. The NBC accomplishes this by providing customers with the most efficient support services so that public funds can best be used to enable the operational core mission. Specifically, two of the NBC's LOBs - Aviation Services and Appraisal Services - directly support the DOI's four mission areas. The remaining NBC LOBs - Financial Management, Human Resources, Training, Acquisitions, Other DOI Support Services, and Information Technology - directly support the DOI's "Management Excellence" pillar by adopting the same guiding business principles as the DOI - Integration, Accountability, Customer Value, and Modernization.
The vision of the NBC is To be the preferred Center of Excellence for Administrative Services; the four strategic goals that comprise the NBC's strategic framework are:
- Achieve Customer Service Excellence by Anticipating and Responding to Customer Requirements.
- Maintain Sound Financial Management and Integrity.
- Optimize Operational Performance by Establishing Centers of Excellence.
- Develop and Sustain a World Class Organization.
The NBC's four strategic goals support a fundamental direction of the Office of Management and Budget (OMB) to implement the PMA by establishing designated Centers of Excellence (COEs). A COE is an LOB widely recognized for outstanding performance and readily outperforms the competition. COEs are chartered with delivering high-quality services, at competitive prices, while striving to improve efficiency over time. The NBC, through its strategic plan, will establish each of its Core LOBs to operate as centers of excellence. The LOBs are identified below:
- Financial Management (FM) Services
- Human Resource (HR) Services
- Training Services
- Acquisition Services
- Appraisal Services
- Aviation Services
- Other DOI Support Services
- Information Technology (IT) Services
Several initiatives have been identified as critical to the success of the NBC that will have a positive impact to the LOB offerings and overall customer satisfaction. The following enabling initiatives will infuse a performance-oriented delivery structure and differentiate the NBC in the market as the provider of choice.
- Customer Service
- Strategic Management of Human Capital
- Internal Financial Management
- Quality and Performance Management.
- Enabling Business Infrastructure
- Customer Outreach
Each of the NBC's LOBs and Enabling Initiatives has identified execution roadmaps over a five-year horizon, beginning in FY06, to operate as centers of excellence and to achieve the goals of the PMA, the DOI, and the NBC.
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