The NBC spent a busy year on customer outreach activities by participating in numerous intra-governmental and vendor fairs and conferences. NBC Director, Tim Vigotsky, and Chief of Product Development, Dennis Locke, participated in panel discussions regarding cross-servicing in the federal sector and the design and implementation of the new federal payroll system at the Annual Association of Governmental Accountants conference held in Chicago, Illinois. Director Vigotsky also presented a general session on the dynamics of running a fee-for-service agency at Oracle Apps-World held in San Diego, CA. In addition, NBC staff gave product demonstrations at the Excellence in Government conference held in Washington, DC. The customer relations staff got actively involved in numerous networking venues for the continued development of partnerships between the Federal sector and private industry which allow the NBC to maintain state-of-the-art awareness of superior products. These included the Industry Advisory Board-Executive Leadership conference held in Hershey, PA; the American Council of Technology-ACT (formerly known as FGIPC) conference held in New Orleans, LA; and the Interagency Services Network conference held in Washington, DC. These type of outreach activities promote and maintain an open dialogue between NBC, our customers, and our industry partners.
As a fee-for-service organization, the NBC is mandated to provide a full range of administrative support services at full cost recovery. Understanding that customers are the true life-blood of this organization, NBC established quality customer service as a key strategic objective. As part of the NBC reorganization, the Customer Relations Management Office has been established from existing staff to focus and coordinate a corporate-wide perspective on customer service and collaborative partnerships. This Office will be the NBC point of contact for our customers and potential clients who make inquiry about the vast array of products and services we offer.
For more information
Dawn McGowan
Dawn_W_McGowan@nbc.gov
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