NBC FM Outreach

In this issue:

New Customers: Amtrak’s OIG and ABMC

Quarters Program Modernization

Electronic Invoicing

FBD Customer Service Day

GovTrip 2.0 Is Available

Customer Suggestion Box

Oracle R12: Migration Update

NBC's Consolidated Customer Support Center

NBC FMLoB FY10 Q1 and Q2 SLA metrics

The NBC to be implemented on FBMS

National Travel Forum and AGA Conference

Volume II Issue II - June 2010

Financial Management Bulletin

Welcome to the U.S. Department of the Interior’s National Business Center Financial Management Outreach newsletter!  The purpose of this bulletin is to provide updated information to our Financial Management Line of Business (FMLoB) customers and offer an additional channel of communication.

Your feedback is very important to us.  Suggestions to improve this bulletin and enhance our communications with your organization can be sent to our Customer Outreach mailbox at nbc_fmoutreach@nbc.gov.

NBC Welcomes New Oracle Federal Financials Customers: Amtrak’s OIG and ABMC

The Amtrak’s Office of Inspector General (OIG) and the American Battle Monuments Commission (ABMC) are our newest Oracle Federal Financials customers.  Implementation for Amtrak’s OIG is underway and the Go-Live date is scheduled for July.  ABMC has recently signed their Interagency Agreement and implementation on our Oracle Federal Financials shared instance is planned to start in July.  We are pleased to welcome both organizations to the NBC!

Quarters Program Modernization

The NBC Quarters Program is currently developing a new version of its rent-setting system, QMIS.  Using state-of-the-art programming language, servers, and security controls, the Internet Quarters Management Information System (iQMIS) will provide a centralized, web-based tool to establish rental rates for federal employees living in Government owned and/or leased housing.

Once the new system is deployed, in the Fall of 2012, Quarters Program customers will no longer need to install updated software each year or email data to their regional and national housing managers. Instead, these actions will be performed automatically by the new iQMIS, providing real time data for management and reporting. 

For more information, the project timeline, frequently asked questions, and a demonstration of iQMIS, see the iQMIS Online Migration Portal at http://www.nbc.gov/supportservices/iqmis/index.html

Currently, the NBC’s Quarters Program services over 18,000 government housing units owned by 19 federal agencies.  These agencies utilize NBC’s services under contract, and are represented by the National Housing Council, chaired by the Department of the Interior (DOI), Office of the Secretary, Office of Acquisition and Property Management (PAM).

Electronic Invoicing

The NBC continues to explore available options for offering electronic invoicing capability to our non-DOI customers.  We have recently participated in discussions with the Federal Reserve Board and the Office of Financial Innovation and Transformation (OFIT) at the Department of Treasury to evaluate the possibility of joining other government organizations in an enhanced pilot of the Internet Payment Platform (IPP). IPP is being offered by Treasury’s Financial Management Service (FMS).  This tool is being considered by OFIT to become a government-wide solution, in one web-based portal, to centralize data on all transactions in the purchase-to-pay process, including purchase orders, invoices and payments.  Currently the NBC has been supporting its Department of the Interior customers who are implementing IPP in concert with their new financial system deployment.  Development of an interface for each financial system supported by the NBC would also be necessary.  DOI and non-DOI customers could potentially benefit from lessons learned as a result of the earliest DOI bureau implementations.

FBD Customer Service Day

We recently hosted the NBC Financial Management and Budget Directorate (FBD) Customer Service Day for approximately 250 employees and contractors.  Customer service training is an essential component of FBD’s customer satisfaction improvement initiatives. 

The training was facilitated by Elliott Powell, Jr., Assistant Director of NBC’s Federal Consulting Directorate (FCD).  Mr. Powell, a retired naval officer, has extensive experience in the areas of leadership and crisis management and has implemented many of the core values championed by the NBC during his successful career. 

The Customer Service Day – presented in Denver, CO, and Reston, VA – featured an interactive workshop focusing on scenarios and best practices for customer relations.

As we are committed to meet customer expectations for the highest level of quality, we welcome new ideas to further improve our services.  Please send your comments through our Customer Outreach mailbox at nbc_fmoutreach@nbc.gov or by using the new Customer Suggestion Box described below.

GovTrip 2.0 is Available

GovTrip 2.0 was deployed on June 12, 2010.  Over the last year, user studies were conducted with federal travelers and agency administrators, including the Department of the Interior (DOI), in the GovTrip community.  These travelers and preparers guided the development of the GovTrip 2.0 project.

The new version of the eTravel system, provided by Northrop Grumman, includes several improvements, such as new screen prompts that guide infrequent users through the authorization, approval, and vouchering processes; and a power user short-cut, which allows frequent users (both travelers and travel arrangers) to go directly to specific tasks/screens on the Web site, rather than navigating to them through the standard sequence of tasks/screens.

Training on the new version is being delivered via Webinar.  Registration is available through the DOI Learn system at http://www.doi.gov/doilearn/.

Customer Suggestion Box

We are pleased to announce the establishment of the Financial Management Services Customer Suggestion Box.  This tool was developed to help improve how we listen to, learn about, and work, to address customers’ needs.  Our Customer Suggestion Box is accessible via the DOI NBC Customer Web site at http://www3.nbc.gov/customer/Finance or directly at http://www.zoomerang.com/Survey/
WEB22AK2AFEWKU
.

We invite you to confidentially share your concerns and suggestions with us about how we can better meet your federal financial management needs and exceed your expectations with integrity, quality and efficiency.

Oracle R12: Migration Update

As we move forward to make the new Oracle Federal Financials (OFF) version available to our current customers, our focus is still on functional testing.  We have been performing extensive testing on all modules – Payables, Purchasing, Fixed Assets, Receivables, and General Ledger – to ensure the transition to R12 will occur with minimal operational impact.

Detailed information related to the upcoming R12 upgrade can be found on the NBC Customer Web site. The R12 Migration Portal is located at http://www3.nbc.gov/customer/Finance/R12.

Financial Services Help Desk Joins the NBC’s Customer Support Center

The DOI NBC consolidated Customer Support Center (CSC) has been expanded with the recent addition of the Financial Management and Budget Directorate (FBD) help desk staff.  The FBD help desk team is now part of the ever-growing CSC family.  The team brings a wealth of knowledge and experience on the financial systems and services they support – FBMS, Momentum, Hyperion, Oracle, FFS, eTravel (GovTrip and E2Solutions), and IDEAS-PD/EC.  As the FBD help desk further evolves, the CSC will be heavily involved in meetings with key NBC and customer stakeholders to ensure the support model is designed to meet all customers’ needs.  The CSC goal is to provide consistent, high quality, and timely service delivery to customers through technology, best practices, and efficient internal processes.  The FBD CSC team is a strategic resource in achieving these goals.  CSC will rely greatly on their experience to get to this objective.  This, combined with the rest of the talented team in the CSC, is a recipe that is guaranteed for success.  Here are a few benefits that Financial Management Services customers will experience with this transition:

  • Live queuing technology; avoids voice mail messages and long response times;
  • Skills-based routing; managers can monitor call queues and adjust skills if needed for high call volume days;
  • Enhanced call statistics and performance reporting.

Additional information about the Financial Services Help Desk is available on the DOI NBC Customer site at http://www3.nbc.gov/customer/Finance/helpdesk.html.

NBC FMLoB FY10 Q1 and Q2 SLA metrics

We recognize our responsibility to proactively measure, assess, and manage all aspects of delivered services as evaluated against the performance metrics established in our service-level agreements.  During this fiscal year, we met 96.3% of our SLA metrics in the first quarter and 98% in the second quarter.

The NBC to be implemented on DOI's Financial and Business Management System

The NBC, as part of the Department of the Interior's Office of the Secretary, has initiated activities to migrate to the Financial and Business Management System (FBMS) that is being implemented across the Department of the Interior (DOI).  FBMS is a fully integrated business management system (based on the SAP Business Suite), which includes the administrative functions of core finance, acquisitions, property, travel, financial assistance and budget.  All functionality is integrated via an enterprise management information system.  DOI is implementing FBMS in a phased approach.  Most of the functionality has been implemented for three of the DOI Bureaus.  The NBC is part of deployment 6 (D6), which will include all of DOI’s Office of the Secretary and the Fish and Wildlife Service (FWS).  Project preparation, which includes scope definition, establishing the OS FBMS deployment team and preparing the timeline for the deployment, started in April.  A complete walkthrough/demo of the system took place the week of June 14, 2010.  Detailed blueprinting workshops begin the week of June 21, 2010, and will continue through the end of August 2010.  The projected Go-Live date is November 2011.  The FBMS implementation will allow the Department to incorporate its financial and business management processes into one single integrated solution, eliminating more than 80 systems currently in operation.

National Travel Forum and AGA Conference

The NBC eTravel and Customer Outreach teams will be at the 2010 National Travel Forum, in Orlando, FL, June 29 – July 1.  We will be exhibiting at booth 323.

We also look forward to seeing you at the 59th Association of Government Accountants (AGA) Annual Professional Development Conference, in Orlando, FL, July 11–14.  NBC associates from the Financial Management Line of Business (FMLoB) will be staffing Booth 47 in the Exhibit Hall.  

Stop by and learn more about the NBC and our shared service solutions.

Financial Management Upcoming Events

The complete version of the FY10 NBC FMLoB Calendar is posted at http://www.nbc.gov/finance.

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JULY 2010

July 11-14AGA Professional Development Conference (Orlando, FL).

 

July 15 – Discussions Begin for Year End Close Schedules.

July 15 – SAS 70 Opinions Issued for 7/1/09-6/30/10 Period.

July 21 – AM – Semi-annual Oracle Customer CFO Meeting (DOI, DC).

July 21 – PM – Quarterly Momentum Customer CFO Meeting (DOI, DC).

July 22 – Quarterly Performance Metric Report Issued.

July 31 – Distribution of Proposed Year End Close Schedule for Comment.

 

AUGUST 2010

August 2 – Treasury Year-End closing Seminar.

August 3-4Treasury FMS 20th Annual Government Financial Management Conference (Washington, DC).

August 10 – AM – Momentum User Group Meeting (DOI, DC or web conference).

August 10 – PM – Oracle User Group Meeting (DOI, DC or web conference).

August 10-1212th Annual GSA Smart Pay Training Conference (Atlanta, GA).

August 15-30 – Finalized year-end close schedules distributed.

August 16-17AICPA (East) National Governmental Accounting and Audit Update Conference (Washington, DC).

August 24-25Treasury Payment Management Customer Conference (Broomfield, CO)

 

SEPTEMBER 2010

September 27-28AICPA (West) National Governmental Accounting and Audit Update Conference (Las Vegas, NV).

Financial Management and Budget Services (FBD)

OUR MISSION

To meet our customers’ federal financial management needs and exceed their expectations with integrity, quality and efficiency.

NBC CORE VALUES

Integrity – always doing the right thing
Accountability – doing what we said we would do with transparency
Customer Value – providing results that matter to our clients
Innovation – leveraging advances in business practices and technology to achieve our goals
Teamwork – working collaboratively with all stakeholders

ADDITIONAL FBD CORE VALUES

Excellence – outstanding quality and superior performance
Service – working for the public benefit
Professionalism – demonstrating competency, consideration and commitment
Diversity – valuing differences, mutual respect
Empowerment – balancing authority with accountability

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