Frequently Asked Questions

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For NBC Payroll Schedules from 2006 through 2020 go to: http://www3.nbc.gov/customer/personnelpay/Payroll/payrolltopics/payrollschedules.html

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For questions concerning pay, deductions or W-2 statements, you can call, fax, or email the Contact Support Center at:

Phone:
303 969-7732 or
1-800-662-4324 (toll free) or
1-888-for-1NBC (1-888-367-1622) (toll free)

Fax:
303-969-5463

E-mail:
d2600help@nbc.gov

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For the help with FPPS and Time and Attendance applications, you can call, fax or email the Contact Support Center at:

Phone:
303-969-5500 or
1-888-for-1NBC (1-888-367-1622) (toll free)

Fax:
303-969-5606 or
303-969-7733

E-mail:
FPPSHelpDesk@nbc.gov

For additional information, visit our web site at: http://www3.nbc.gov/customer/personnelpay/FPPS/help.html

Note: this is a restricted web site which is only available to employees of Federal agencies paid by the NBC.

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Mailing addresses for US DOI NBC Directorates are available on our “Contact Us” web page. Click on Contact Us located in the header of this page or visit: http://www.nbc.gov/contact/index.html.

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Instructions for viewing available job opportunities at the NBC can be found at: http://www.nbc.gov/jobs/index.html.

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Located within the DOI, the National Business Center (NBC) is a Shared Services Provider who supports the Offices and Bureaus within the Department, as well as Federal agencies outside of DOI. We provide world class business management systems and services, offering a diverse, yet integrated set of administrative solutions. In addition we are currently the only Federal agency designated by both the Office of Management and Budget (OMB) and the Office of Personnel Management (OPM) as a Shared Service Center (SSC) in the Financial Management and Human Resources Lines of Business (LoB). Our workforce of dedicated professionals with unsurpassed knowledge of Federal business practices, along with our ability to leverage government and commercial best practices, allows us to service our customer base of more than 150 government agencies. For additional information see Our Organization at: http://www.nbc.gov/organization/index.html.

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The NBC’s headquarters office is located in Washington DC. To see where Directorate offices are located see our "Contact Us" page at: http://www.nbc.gov/contact/index.html.

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As a Shared Services Provider, we provide world class business management systems and services. We offer a diverse, yet integrated set of administrative solutions, and are currently the only Federal agency designated by both Office of Management and Budget (OMB) and the Office of Personnel Management (OPM) as a Shared Service Center (SSC) in the Financial Management and Human Resources Lines of Business (LoB).

Our vast service offerings are organized into the following LoB’s:

• Acquisition Services
• Administrative Services
• Appraisal Services
• Aviation Services
• Consulting Services
• Financial and Business Management Services
• Human Resource (HR) Services
• Information Technology (IT) Services

For additional information see "Our Organization" at: http://www.nbc.gov/organization/index.html.

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Yes, the NBC is both an E-Payroll provider and a Federal Shared Service Center for the Human Resources Line of Business (HRLOB). Selected by the OPM and the OMB, the purpose of the ePayroll initiative and the HRLOB is to create government-wide, modern, cost-effective, standardized and interoperable HR solutions to support the strategic management of human capital.

The NBC offers all of the core services (personnel action processing, time and attendance, payroll processing, labor cost distribution, benefits processing and workforce analytics) outlined by OPM’s short-term CONOPS and is aggressively moving forward to achieve OPM’s full future-state plan.

The NBC’s vision goes beyond OPM’s long-term goals to true integration of all HR systems and functionality. The NBC’s strategy is to integrate best-of-breed software in each of the identified OPM BRM HR sub-functions. A prime example of our forward thinking in the broad scope of human resources functionality is our new Secure On-and-Off Boarding and Access Management System (SOAMS) initiative. The vision of SOAMS is to create a single integrated, secure, and automated On-Boarding solution that will cover new hire government employees, agency affiliates, and contractors starting work at federal agencies. This solution will include a system and processes to support those activities in an automated manner, such as notification to ensure that employees have the necessary equipment to be productive on day-one.

The realization of this vision will free the NBC clients to concentrate on their core mission, thus providing significant cost savings to them and to the Federal government overall.

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The NBC’s Federal Personnel & Payroll System (FPPS) is the most comprehensive personnel and payroll system available in the federal government. FPPS is mainframe-based, portable, on-line, and customer-driven, creating and generating the full life cycle of personnel and payroll transactions and enabling agencies to maintain records electronically. Certain aspects of security can be controlled by the customer and are flexible enough to support most business processes. FPPS is the only Federal integrated personnel and payroll system. It is user friendly, with point and click screens, supports real-time updates and edits of employee personnel and payroll data clearly enhances the timeliness and accuracy of agency personnel and pay actions. The system’s table-driven features allow for responsiveness and flexibility in implementing new programs, laws, and regulations; and for addressing client-specific pay plans and processes. FPPS meets or exceeds all government requirements and federal payroll guidelines. FPPS handles all current regulations including specialized pay, garnishments, special appointment programs, and more.

A major feature of FPPS that substantially improves the personnel and payroll product is its capability for users to process retroactive personnel and T&A actions. The system automatically generates corrections to intervening personnel transactions, as well as triggers automated retroactive pay adjustments for up to 26 pay periods. Managers may initiate personnel actions from their desktop. The actions may be routed to any configuration that an agency requires for approval and/or concurrence. Customers are also provided many value-added features that reduce a client’s workload, such as an extensive system “tickler” capability for upcoming actions. FPPS accommodates numerous unique regulatory pay requirements.

FPPS was developed by the NBC using sophisticated database technology, fourth-generation language, structured development methodology, and computer-aided software engineering tools for robust performance and ease of maintenance. FPPS is a highly sophisticated and comprehensive database management system providing an extensive array of HR and payroll automation support within its core, including requirements prescribed by client agencies, the NBC’s centralized Payroll Operations Division (POD), and the OPM. NBC provides a Web-enabled presentation of FPPS, referred to as WebFPPS. Using a Web browser allows system access and provides the capability to perform personnel and payroll tasks. The WebFPPS application supports Requesting Office, Time and Attendance (T&A) input, Servicing Personnel Office, Security, T&A Maintenance, and Pay Maintenance commands for Federal employees and Emergency Workers (Casuals).

All data is defined in a single database which eliminates redundancy and multiple update routines. The single database concept also provides for ease of maintenance and ensures data integrity. Security is controlled by the customer and is sufficiently flexible to support all business processes. The system is table-driven to facilitate real-time data updates and maintenance. Many of these tables are on-line for customer use. FPPS also offers all required electronic interfaces with the U.S. Treasury, OPM, National Finance Center (NFC), and various accounting systems.

FPPS fulfills the requirements and specifications established by the Paperwork Reduction Act, the President’s Council on Management Improvement for Federal Automated systems, Government Accounting Office (GAO), OMB, and Financial Systems Integration Office (FSIO) (formerly JFMIP). It also satisfies initiatives of the National Partnership for Reinventing Government.

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The Department of Interior (DOI) purchased licenses for the American Management System’s Federal Financial System (FFS) in 1987. Subsequently, the Washington Administrative Service Center (WASC) and the Denver Administrative Service Center (DASC) implemented the system throughout the DOI bureaus. The WASC and DASC were internal service centers of the Department of Interior at bureau level. Starting in 1988, the WASC extended its support to non-DOI Federal agencies in the implementation and operation of FFS via cross-servicing agreements. FFS has been successfully implemented for production use in over 40 Federal agencies which currently use FFS as their accounting system of record.

In 1999 the WASC began implementing CGI Federal’s (formerly American Management System) Momentum Financials in non-DOI Federal agencies.

In 1999, the WASC and the DASC were merged to form the National Business Center (NBC).

In 2003, the NBC began offering Oracle Federal Financials to non-DOI customers.

Therefore, the answer to this question is that the NBC, a result of the merged DOI service centers, has been providing financial services to government agencies for 21 years.

To learn more about our Financial Management Solutions, please visit http://www.nbc.gov/finance/index.html.

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Yes, in support of our client organizations’ financial needs, the NBC offers accounting operations services that include financial statement preparation, regulatory and managerial reporting, general ledger reconciliation and payment processing.

To learn more about the Accounting Services we offer, please visit http://www.nbc.gov/finance/accounting_services.html.

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In 1998, the NBC created a web site to provide government procurement offices with the tools necessary to interact with the vendor community. The web site is http://ideasec.nbc.gov/.

Business Opportunities is a complete Internet solution that allows vendors to search our web site for any Request for Quotations (RFQs) and Requests for Proposals/Invitations for Bids (RFP/IFB) that are currently posted. Vendors may search all available documents or complete a selected search. A selected search includes some or all of the following options:

• Agency Name
• Document Number
• Product Service Code (PSC)
• North American Industrial Classification Code (NAICS)
• Issue Date
• DUNS number (If a document has been directed to a particular vendor)

All actions posted on the NBC Business Opportunities web site seamlessly link to GSA's Federal Business Opportunities (FedBizOpps) web site. All vendors must be registered on Central Contractor Register (CCR) in order to respond to a RFQ.

The IDEAS-EC web site has FAQs that can assist vendors on the registration process. Contact the Help Desk staff by email at (ec_helpdesk@nbc.gov) or call them at (703) 390-6707.

The Acquisition Services Directorate website provides open market solicitations that are managed by our contracting team, as posted on FedBizOpps.  In addition vendors can register to receive AQD solicitations alerts through the website. Vendors provide their email address and are  informed of new solicitations, once registered.  For information on AQD please visit www.aqd.nbc.gov

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The Information Technology Directorate provides IT Services through:

• The Information Security Division, under the direction of the Chief Information Security Officer
• The Enterprise Technology Division, under the direction of the Chief Technology Officer
• The NBC Infrastructure Operations Services Division
• The Customer Support Services Division

The Information Technology Directorate operates under the direction of the OS/NBC Chief Information Officer.

The NBC Infrastructure Operations Services Division provides Data Center management, operations, communications, and customer services support for the automated administrative systems operating at the NBC. The Division also provides Data Center services through service bureau relationships with other clients. The NBC is an OMB-designated franchising provider of automated administrative services and Data Center processing services. The NBC Data Center provides customer support 24 hours per day, 7 days per week.

The NBC Data Center provides a reliable, responsive, and affordable processing environment for our customers with an emphasis on quality of service and maintains a stable, highly skilled workforce to deliver premier support and services.

In addition to providing computer operations management of its own systems, NBC offers Data Center application hosting (including Web site hosting) and disaster recovery services to Federal agencies through service bureau relationships with the NBC IT Directorate. These services include hosting on mainframe, UNIX midtier, and Windows or Linux-based INTEL platforms; a full range of storage options; data communications; and customer support.

NBC operates data centers in Denver, Colorado, and the Washington, D.C. metropolitan area (Herndon, Virginia) and can provide hosting and/or disaster recovery services in either location. For customers with high availability requirements, their applications can also be load balanced across the two centers as two active production instances, or managed in a Production/Disaster Recovery failover configuration between the two centers.

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The National Business Center (NBC) develops and implements customized Internet based applications geared towards increasing productivity, improving business processes, disseminating critical information, and reducing operational costs in the Federal workplace. Innovative and flexible eApplications are created to suit customers’ needs and are designed in compliance with Federal government requirements.

To learn more about our eApplications Development Services, please visit http://www.nbc.gov/web/index.html.

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The Quarters Program is a National Business Center (NBC) initiative to provide operational cross-servicing support for government-furnished housing. Services include surveying/analyzing regional rental housing and utility markets; establishing market-based rental rates for government-furnished quarters; providing and maintaining the Quarters Management Information System (QMIS) software; conducting rental surveys and special training; providing help desk support to hundreds of users; maintaining centralized inter-agency quarters database; defending any contested rental rates; providing standard and special housing management reports; and conducting special client-requested studies.

Currently, the NBC services approximately 21,000 government-furnished quarters owned by 20 agencies. For additional information visit this URL: http://www.nbc.gov/supportservices/quarter.html.

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The National Business Center (NBC) - Aviation Management Directorate (AMD) (previously known as OAS), headquartered in Boise, ID was established by Secretarial Order in 1973 "…to raise the safety standards, increase the efficiency, and promote the economic operations of aircraft activities in the Department of the Interior." NBC-AMD is responsible for Interior’s aviation safety program and aircraft accident prevention programs. Through this leadership, NBC-AMD provides centralized technical and administrative services to all Interior Bureaus and, through individual agreements, to other federal and state agencies. Responsibilities for aviation safety management activities are assigned geographically between the Headquarters office, and three Regional offices located in: Anchorage, Alaska; Atlanta, Georgia; and Boise, Idaho. The Western Regional Office located in Boise also has a branch office located in Phoenix, Arizona. For additional information visit the NBC-AMD web site at: http://amd.nbc.gov/.